Shipping policy

VaultifyUK ships all orders from the United Kingdom.

We aim to dispatch orders promptly and package items securely to minimise risk during transit.

Order Processing

Orders are typically processed within 1 business day. Orders placed on weekends or public holidays are processed on the next working day. During peak periods, dispatch times may be slightly extended.

You will receive a confirmation email once your order has been dispatched.

Shipping Methods

All orders are shipped via tracked services. Shipping options, costs and delivery estimates are shown at checkout, before you pay. They depend on your delivery address, your order value and the service you choose.

UK Shipping

Free UK delivery by Royal Mail Tracked 48 is available on all orders of £30 or more. Below £30, the standard rate shown at checkout applies. Faster options, including Tracked 24 and Special Delivery Guaranteed by 1pm, are available at checkout for an additional charge.

For some higher-value orders, we may, at our discretion, send your parcel by a signed-for service or Royal Mail Special Delivery Guaranteed at no extra cost to you. Any upgrade is optional on our part and not guaranteed. If you need a particular service, please choose it at checkout.

You'll always see the delivery options and charges for your order at checkout before you pay. Estimated delivery times are shown at checkout and are not guaranteed.

International Shipping

International shipping is not currently available. We ship to UK addresses only.

Packaging Standards

All items are packaged carefully to minimise movement and reduce the risk of transit damage. Depending on the product type, packaging may include:

  • Protective sleeves or holders
  • Reinforced mailers
  • Padding and internal protection
  • Outer boxes where appropriate

Minor transit-related wear to outer packaging does not constitute item damage unless the item itself is affected.

Delivery Estimates

Delivery timeframes shown at checkout include processing time and are provided as estimates only. VaultifyUK is not responsible for delays caused by:

  • Postal service disruptions or peak seasonal volumes
  • Severe weather events
  • Incorrect or incomplete address information provided at checkout
  • Carrier operational issues

Lost or Delayed Parcels

If your order hasn't arrived by its expected delivery date, please contact us. You don't need to wait, and we'll check the tracking and chase it with Royal Mail.

Royal Mail only accepts a claim for a lost parcel once it is overdue: for Tracked 24 and Tracked 48, 7 working days after the expected delivery date; for Special Delivery Guaranteed, 5 working days after the guaranteed delivery date. We'll keep you updated while we wait, and if your parcel is confirmed lost we'll arrange a replacement or refund.

Under UK consumer law, responsibility for goods remains with the seller until delivered to the customer. If a parcel is confirmed lost in transit, we will arrange a replacement or refund where appropriate. If tracking confirms delivery and there are no signs of transit damage, responsibility transfers to the customer.

Address Accuracy

Customers are responsible for providing accurate delivery details at checkout. Orders returned due to incorrect or incomplete addresses may be subject to additional postage costs.