Shipping policy

VaultifyUK ships all orders from the United Kingdom.

We aim to dispatch orders promptly and package items securely to minimise risk during transit.

Order Processing

Orders are typically processed within 1 business day. Orders placed on weekends or public holidays are processed on the next working day. During peak periods, dispatch times may be slightly extended.

You will receive a confirmation email once your order has been dispatched.

Shipping Methods

All orders are shipped via Royal Mail tracked services. Shipping options, costs, and delivery estimates are displayed at checkout and vary based on destination, order value, and the service selected.

UK Shipping

Free UK shipping is available on orders of £30 or more. Orders below this threshold are charged the applicable rate shown at checkout. Estimated delivery times are shown at checkout and are not guaranteed.

International Shipping

International shipping is not currently available. We ship to UK addresses only.

Packaging Standards

All items are packaged carefully to minimise movement and reduce the risk of transit damage. Depending on the product type, packaging may include:

  • Protective sleeves or holders
  • Reinforced mailers
  • Padding and internal protection
  • Outer boxes where appropriate

Minor transit-related wear to outer packaging does not constitute item damage unless the item itself is affected.

Delivery Estimates

Delivery timeframes shown at checkout include processing time and are provided as estimates only. VaultifyUK is not responsible for delays caused by:

  • Postal service disruptions or peak seasonal volumes
  • Severe weather events
  • Incorrect or incomplete address information provided at checkout
  • Carrier operational issues

Lost or Delayed Parcels

If your order has not arrived within 10 working days of your dispatch confirmation, please contact us and we will investigate with the carrier.

Please note that Royal Mail does not accept lost parcel investigations until 10 working days have elapsed from the date of posting. We are unable to open a claim or investigation before this point, even if tracking has not updated.

Under UK consumer law, responsibility for goods remains with the seller until delivered to the customer. If a parcel is confirmed lost in transit, we will arrange a replacement or refund where appropriate. If tracking confirms delivery and there are no signs of transit damage, responsibility transfers to the customer.

Address Accuracy

Customers are responsible for providing accurate delivery details at checkout. Orders returned due to incorrect or incomplete addresses may be subject to additional postage costs.