Help & FAQs

We accept all major credit and debit cards, Apple Pay, Google Pay and Shop Pay. Payments go through Shopify's secure, encrypted checkout, and we never see or store your card details.

We usually dispatch within 1 working day. Orders placed at the weekend or on a bank holiday go out the next working day. You'll get an email with tracking as soon as your order ships.

Use the tracking link in your dispatch email. If it hasn't arrived, check your spam folder, then contact us with your order number.

Yes, if it hasn't been dispatched yet. Contact us as soon as possible with your order number. Once an order has shipped we can't change it, but you can still return it under our Returns Policy.

For single cards, graded slabs and other one-off listings, yes: the photos show the exact item you'll receive. For sealed products and items with more than one in stock, the photos are representative. If you'd like extra photos before buying, just ask us.

Sometimes, on selected new releases. A pre-order listing shows the expected release and dispatch dates. Payment is taken when you order, and release dates are set by the manufacturer, so they can change. If an order mixes pre-order and in-stock items, it ships when everything is available, so order them separately if you want the in-stock items sooner. If your allocation is cut or the release is cancelled, you get a full refund. You can cancel a pre-order any time before it's dispatched.

We deliver to UK addresses only, including Northern Ireland. We don't ship internationally at the moment.

Free standard UK delivery (Royal Mail Tracked 48) is available on orders of £30 or more for eligible products. Below £30, these are the rates for most items:

• Royal Mail Tracked 48 (2–3 working days): £3.49 UK mainland, £3.99 Northern Ireland (free over £30)
• Royal Mail Tracked 24 (1–2 working days): £4.49 UK mainland, £4.99 Northern Ireland
• Royal Mail Special Delivery (next working day by 1pm): £12.99 UK mainland, £14.99 Northern Ireland

A few items aren't eligible for free delivery. Selected high-value graded cards are sent by Special Delivery, and if your order includes one of them, your whole order goes by Special Delivery. Oversized items are sent by a tracked oversized service, and their delivery charge applies whatever your order total. You'll always see your delivery options and charges at checkout before you pay. See our Shipping Policy for full details.

Everything is packed to stop it moving in transit. Cards go in sleeves and top loaders or holders, graded slabs are cushioned, and sealed products and figures go in boxes or reinforced mailers. Slabs are checked before dispatch.

If your order hasn't arrived by its expected delivery date, contact us with your order number. You don't need to wait, and we'll check the tracking and chase it with Royal Mail. Royal Mail only accepts a lost-parcel claim once a parcel is 7 working days overdue (5 for Special Delivery), so confirming a loss can take a little while. If it's confirmed lost, we'll send a replacement or give you a refund.

Yes. You can cancel for any reason within 14 days of receiving your order. Just let us know within those 14 days, then send the items back within 14 days of telling us. See our Returns Policy.

Yes, as a goodwill return. Tell us no later than 30 days after delivery, then post the item back within 14 days of telling us. It must be in the same condition you received it, with all packaging and contents. Sealed products must still be sealed and slabs unopened. We can't accept goodwill returns of opened trading card products, or returns because of pack contents or a card's grade. For goodwill returns you pay the return postage, and the original delivery charge isn't refunded.

Contact us with your order number and we'll send you the returns address. You can also use the cancellation form in our Returns Policy.

You do for change-of-mind returns. If an item is faulty, damaged, incorrect or not as described, we cover reasonable return postage. Please use a tracked service and keep your proof of postage.

Within 14 days of receiving your return, or of you sending us proof of postage if that's sooner. Refunds go to your original payment method. If you cancel within 14 days of delivery, we also refund your original delivery charge, up to the cost of our cheapest delivery option for your order. Goodwill returns after 14 days don't include delivery.

Within 14 days you can still return it, but opening a seal or slab can reduce its value. We look at each return individually and may reduce your refund to reflect the loss in value. We'll explain any reduction and show you photos. After 14 days, we can't accept opened sealed products.

Once delivered, you can't cancel goods sealed for health or hygiene reasons if you've unsealed them (the product listing will say if this applies), or personalised items. These exceptions don't affect your rights if an item is faulty.

Yes, if it's unused and you ask us within 14 days of buying it.

Contact us as soon as you can with photos of the item, the packaging and any damage. Telling us within 7 days of delivery helps us claim from Royal Mail quickly. Within 30 days of delivery, you can reject a faulty item for a full refund. After that, you can ask us to repair or replace it, and if that doesn't put it right, you can have a price reduction or a refund. We cover the return postage. Full details are in our Returns Policy.

We don't do direct exchanges. Return the item for a refund and place a new order for the one you want.

Yes. We only sell authentic products, sourced from official distributors, reputable suppliers and trusted collectors. If we can't verify an item with confidence, we don't list it. See our Condition & Authenticity page.

We inspect every item and check set, edition and manufacturer details against known releases. For graded or authenticated items, the listing names the grading or authentication company and gives the certificate number, which we check on that company's own website where one is available. Anything we have doubts about isn't sold.

Every signed item's listing says how the signature is verified. It may be a manufacturer-certified autograph (for example Topps or Panini), independently authenticated by a recognised authenticator such as SWAU, JSA or PSA/DNA with its certificate or hologram number, or signed at a documented signing event. If an autograph has no certification, the listing says so. See Signed Items & Autographs on our Condition & Authenticity page for details.

We sell slabs from established, recognised grading companies, for example PSA, BGS (Beckett), CGC, SGC, TAG and ACE. Every graded listing names the grading company and gives the certificate number.

Yes. Enter the certificate or hologram number from the listing on the grading or authentication company's official website. Slabs are sold exactly as graded and are never opened or altered.

Every raw card gets one condition from our standard scale, from Gem Mint down to Poor, and any notable wear is described in the listing. The photos are part of the description. Our Condition & Authenticity page explains each term and how it matches collector shorthand such as NM and LP.

No. Our condition descriptions are based on visual inspection and aren't a prediction of what a grading company will award.

Yes, anything listed as sealed is in its original manufacturer packaging. Light wear to the outer wrap or box can happen in distribution and doesn't affect the contents. If you need a box in a particular condition, ask us before you order.

Both. Every listing says whether it's a single card, a graded slab, a sealed product or a bundle.

They're designed by us for collectors and made to our specifications.

Most of our slab storage fits standard PSA, CGC and BGS slabs, and each product page lists what it fits. Slab sizes vary slightly between companies and older slab designs, so check the dimensions, or ask us if you're not sure.

Each display case lists its internal dimensions and the boxes it fits. Box sizes vary between Pokémon sets, sports products and special editions, so if you're unsure, send us the product name and we'll check.

Top loaders are sized by card thickness in points (pt): 35pt for standard cards, 55pt to 75pt for thicker cards, and 100pt or more for memorabilia and patch cards. Each listing states the thickness it takes. Not sure how thick your card is? Use our Card Thickness Gauge.

Only where the product description says so. UV-resistant materials reduce light damage but can't block prolonged direct sunlight, so keep your collection out of direct light.

Some lines, yes, depending on supply. Many cards and graded slabs are one-offs that won't come back. Use the back-in-stock alert on a sold-out product page to get an email if it returns.

Our free loyalty scheme. Create an account and you earn points, called your Vault balance, that you can swap for money off. See VaultifyUK Rewards for everything it includes.

• Create your account: 100 points
• Every £1 you spend: 2 points
• Your birthday: 150 points
• A friend you refer makes their first purchase: 500 points

Swap 500 points for a £5 off coupon, or 1,000 points for £10 off. Open the Rewards panel on any page, or sign in to your account, to see your balance and redeem.

Add any 4 cards from our Trading Cards Under £10 collection to your basket and the cheapest one is free. It's applied automatically at checkout and repeats for every 4 cards, so 8 cards get 2 free. It can't be combined with discount codes.

Where multi-buy pricing is available, it's shown on the product page. For larger quantities for resale or trade, contact us.

Yes. Tap the heart on any product to add it to your wishlist.

Yes, two ways. Refer a friend through Rewards to earn 500 points when they make their first purchase. Or, if you create content or run a community, join the VaultifyUK Partners programme.

Yes. Payments are handled by Shopify's encrypted checkout, and we never store your card details.

We only use it to process your orders, provide support and meet our legal obligations. We share only what's needed with trusted providers, such as payment processors and Royal Mail, and we never sell your data. See our Privacy Policy.

Email support@vaultifyuk.co.uk to ask for a copy of your data, a correction or deletion. We may need to verify your identity first.

Email support@vaultifyuk.co.uk or use our contact form. We reply within 1–2 working days. Please include your order number if your question is about an order.